Business processing outsourcing (BPO) involves the process where the companies give the contract to the third party service providers for certain processes or operations. It may be any process of back office outsourcing or the whole process of human resources, accounting, finance and management. These third party service providers are able to reduce the expenses for all these operations for the companies. It can be very effective for any business company to increase profit and flexibility.
At the present time, most of the top companies are getting services of BPO service providers. Indian BPO industry is definitely one of the biggest ones in the global market. This market is getting competitive so the BPO companies are facing several types of challenges to survive and grow in the market. There are only a few of the BPO companies where the clients can get trusted services of the professionals to achieve the success goals in any industry.
List of Top BPO Companies In India
Here, we are going to know about the top 10 BPO companies in India where the business owners are getting the superior quality services as per the business requirements:
1. Genpact
Genpact is one of the market leaders and the biggest BPO companies in the country. This company was founded in the year 1997 and they are known to made rapid growth in the competitive market. At the present time, they have branches in more than 25 countries around the world. They offer their services to more than 100 of the top Fortune Global 500 companies. They are offering several types of services for the business clients including human resource services, banking and financial services, industrial solutions, Risk Management Services, aftermarket service and more.They are definitely one of the trusted BPO service providers in the market around the world. They are known to serve a large number of business organizations around the world and they are enhancing the experience of all the clients in the Global market with their service quality.
2. Tata Consultancy Services BPO
Tata Consultancy Services TCS is one of the well-established and biggest names in the BPO industry of India. BPO segment is known to generate more than 12% of the total revenue of Tata Company. TCS BPO Services is known to have a rank in top 10 outsourcing service providers around the world. At the present time, they are offering a variety of BPO Services where they serve the business clients with enterprise services, analytics and insights services, platform solutions and more. Tata Consultancy Services is known to offer excellent customer support for all the business clients and they have a trusted image in the competitive market of the BPO industry.
3. Wipro BPO
Wipro is one of the iconic global brands in the IT sector and they entered in the BPO industry in the year 2002. At the present time, they have a presence in over 175 cities in 6 continents. Wipro made their image and brand in the market because of their operational excellence, transformation capabilities and industrial expertise. At the present time, they provide a bunch of services including human resource outsourcing, customer management services and knowledge services to the business clients in the market. They are growing quickly in the Global BPO industry and they are one of the top names in the sector because of their unmatchable service quality.
4. Aegis Limited
Aegis Limited is a well-known Global Outsourcing company that was established in the year 1995. Today, they have their business in more than 37 locations in 9 countries across the world. They have established then as one of the top BPO companies in India and the company is owned by Essar that is USD 35 billion conglomerate. Today, they are providing services in several factors including Technology, Healthcare, retail, energy and utilities and telecom sector. The clients are getting the services for human resources, finance and accounting, enterprise applications and more with the professionals of Aegis limited. They have gained the trust of leading business organizations in the country because of their superior service quality at competitive pricing.
5. Serco Global Services
Serco Global Services was founded in the year 1991. This multinational organization has won multiple awards to offer Quality Services in the BPO sector. They have branches in many cities around the world. They are known to deliver a bunch of services including Consulting, finance and accounting, legal services and knowledge services. At the present time, they are one of the trusted names in the BPO industry and they are serving several Industries including telecom, banking, healthcare, retail and logistics. Serco Global Services is taking the right steps with their excellent management and business processing strategies to become one of the leading Global organizations in the BPO sector.
6. Infosys BPO
Infosys BPO is another one of the trusted and recognized names in the BPO industry of the country. Infosys BPO Limited is a subsidiary company of Infosys and it was founded in the year 2002. They have won the National quality excellence award and they are known to have operations in several countries around the world. Today, they are serving the business clients with a range of services including customer service outsourcing, finance and accounting, human resource outsourcing, sourcing and procurement outsourcing, legal process outsourcing, digital business services and more.
7. WNS Global Services
WNS Global Services as one of the top multinational companies providing the services for business process management and Outsourcing. The company was founded in the year 1996 and they started BPO business in the year 2003. At the present time, they have more than 13 and delivery centres in different countries around the world. They are one of the top names in BPO industry and they are offering these services for the industries including healthcare, manufacturing, insurance, banking and financial services, media and entertainment, shipping and logistics, consulting and professional services, telecom and retail.
8. First Source solutions
First Source solutions is another reputed and well-established BPO company providing the outsourcing services across the country. The company was founded in the year 2001 and they reached the top level of success because of its innovative and value-added business process. They are known to focus on superior quality services and customer satisfaction. At the present time, they are known to have their services in several factors including insurance, healthcare, telecom, media, publication, banking and financial services and more. They offer a range of services including data processing, customer management, consulting and collection.
9. Hinduja Global solution
Hinduja Global Solutions is a part of the well-known Hinduja group. The company started operations in the BPO sector in the year 2000. At the present time, they are established as one of the leading BPO companies in the country. They have a presence in more than 10 countries around the world to offer BPO Services to the business clients. They have more than 24 delivery centres in several cities across the world. They are known to serve several business sectors including insurance, Healthcare, banking, retail, travel and hospitality, media, telecom, public sector, consumer packaged goods and more. They are trusted by a large number of business organizations around the world because of their superior quality services for customer satisfaction.
10. EXL service
EXL service is one of the top IT organizations in the country. They are one of the trusted Outsourcing and business transformation service providers. The company was founded in the year 1999 and they have more than 30 Global Delivery locations in several countries in Asia, America, Europe, South Africa and Australia. At the present time, they are one of the trusted names in the BPO sector because of their excellent service quality for the clients and business companies. They are known to deliver these Outsourcing services in several factors including Healthcare, travel, insurance, transportation, banking and more. They are growing faster in these industries because of their ability to focus on proper management with customer satisfaction.
How to Choose the Best BPO Company In India
India has maintained its position as the most favored outsourcing location. As the Indian outsourcing sector continues to grow at a rapid pace, an increasing number of organizations are offering BPO services. Let us take a look at the important considerations that businesses must make when deciding on the best BPO service provider.
- Check company goodwill
When a corporation consistently outperforms the competition, it creates a reputation. Furthermore, consumers who are delighted with their services and return for additional services demonstrate that they appreciate their work. As a result, when searching for the best BPO firms in India, firms should take into consideration the company’s expertise, strength, abilities, projects completed, delivery, and other factors.
- Pricing system
One of the goals of the outsourcing business process is to reduce the costs of the firm; Indian BPO service providers are achieving this goal. Resources at this location provide cost-effective solutions without sacrificing the quality of the final products. The fact that India’s BPO companies are a favored choice for outsourcing is just one of the numerous reasons why.
- Communication
The organization businesses that are selected for outsourcing must be capable of thoroughly comprehending their project & its specifications. They must communicate regularly to keep businesses updated about the development of the construction project. When questions are asked and problems develop, they must be able to reply and resolve them within a fair amount of time.
- Expertise
There are different methods, norms, and difficulties in different industries. No matter how competent a business process outsourcing (BPO) provider is, if they’ve not previously worked in your industry, there is a significant danger that they didn’t realize the nuances and will deliver a substandard solution. Instead, find a solution provider who has substantial knowledge in your industry and has a track record of successfully finishing work in that field to avoid this.
- Latest technology
According to 60 percent of organizations, usage of technology is critical for BPOs because it allows businesses to gain from the modern innovations without having to spend much on them. Unfortunately, many business process outsourcing (BPO) companies do not have trustworthy technology solutions to satisfy the needs of their clients. Several activities in various areas, such as finance, customer support, and so on, can be streamlined through the use of Artificial Intelligence; it thus eliminates the costs caused by repeated work as well as the inefficiencies and errors that are caused by human involvement in these activities.
BPO companies benefits and drawbacks
Business Process Outsourcing (BPO) companies offer a range of benefits, including cost savings, increased efficiency and access to specialized expertise. Outsourcing certain business processes can allow a company to focus on its core competencies and reduce operational costs. BPO companies can also provide access to a global pool of talent, which can lead to improved performance and innovation.
However, there are also potential drawbacks to working with BPO companies. One potential drawback is the loss of control over certain business processes, which can lead to issues with quality and communication. Additionally, there may be challenges with language barriers and cultural differences. Additionally, the outsourcing process might lead to loss of jobs and potential security risks.
Another drawback is that BPO companies may not have a thorough understanding of the specific industry or market in which the client operates, which can lead to inefficiency and poor performance. It’s important for companies to thoroughly research and vet potential BPO partners before entering into a partnership.
Final Note
These are top 10 BPO companies in India where the business organizations are getting superior business Outsourcing solutions to survive in the competitive market of several industries. All of these business companies are able to help the business clients to achieve the success goals in a positive way because of the best service quality at competitive pricing. They understand the importance of customer satisfaction for any company and they believe to focus on their strategies as per the changing demands of the customers in the market.
Santosh Kumar, He is a SEO + Blogger have 12 years of experience in writing tutorial, informative and product reviews topics.
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